Frequently Asked Questions
Q: What materials are your pieces made from?
A: Our jewellery features gold-tone plated finishes (not solid gold) with cubic zirconia stones and stainless steel or alloy bases. Each product page lists the specific materials used.
Q: Is your jewellery waterproof?
A: We recommend removing your jewellery before swimming, showering, or exercising. To keep your pieces looking their best, avoid contact with perfume, lotions, and cleaning products.
Q: How long does shipping take?
A: We offer free shipping on all UK orders. Standard delivery takes 7–14 business days. Tracked shipping is available at checkout for a small additional fee.
Q: Can I return or exchange an item?
A: Yes. We accept returns within 14 days of delivery for unused items in their original packaging. Please see our Returns Policy page for full details.
Q: Do you ship internationally?
A: At the moment, we only ship within the United Kingdom.
Q: How should I care for my jewellery?
A: Store your pieces in a dry place, ideally in the pouch provided. Avoid exposure to water, perfume, and chemicals. Gently wipe with a soft cloth after wearing.
Q: Are your pieces hypoallergenic? A: While our gold-tone plating reduces skin contact with base metals, we cannot guarantee suitability for metal sensitivities. Please check materials on the product page.